Frequently Asked Questions

Frequently Asked Questions

Where are you located?

We are located in the beautifully renovated Polk Place building just east of historic downtown Greenwood, Indiana in Suite 195. Parking is readily available at Polk Place and our office is located at the following: 435 East Main St. Suite 195 Greenwood, Indiana 46143



Do you accept health insurance?

Yes, we are in network with Anthem BC/BS. If you have an insurance policy that we are not currently paneled with, you may use your out-of-network benefits or self-pay for services. If we do not accept your insurance, then please know that we can provide you with an itemized billing that you can submit to your insurance for out-of-network benefits. Mental health services may be covered in full or in part by your health insurance or employee benefit plan. Please be aware that due to the increased complexity of health insurance, you are highly encouraged to call your insurance company prior to your initial appointment to fully clarify all important components related to financial responsibilities and fees.



What forms of payment are accepted at your office?

Payment for services (co-pay, co-insurance, deductible, etc.) is due at the time of your appointment. Acceptable forms of payment include cash, check, debit cards, and credit cards. All major credit cards are accepted.



What is your cancellation policy?

If you wish to change a scheduled appointment, Gateway Psychological Services requires that you provide at least 24 hours advance notice (business days: Monday-Friday) by calling our office. Missed appointments or cancellations that are made less than 24 business hours in advance will be subject to a $100 late cancellation/no show fee.



Do you offer Teletherapy?

Yes, during the current COVID-19 pandemic, we are able to offer HIPAA compliant video sessions as an option for those patients who teletherapy is deemed to be appropriate. You will need access to working wifi and a smart phone in order to successfully engage in teletherapy sessions. You will also need access to a safe, private, and quiet space to conduct the session. Ideally the place you choose will offer you confidentiality, or the comfort to speak openly and freely, without the fear of others “overhearing.” Please contact info@gatewaypsychological for more information.



What if I do not have insurance?

At Gateway Psychological Services, LLC you are able to pay out-of-pocket. Please let our office know that you will be paying out-of-pocket due to not having insurance or not wanting to use insurance and we will be able to provide you with self-pay rates.



I am separated/divorced from my child’s other parent and am interested in having my child evaluated or participate in therapy.  Does this impact the therapeutic or assessment process?

In the case of divorced families, Dr. Galford requires that both parents sign the consent for testing and/or therapeutic services and a copy of the divorce decree be provided. If one parent has sole medical and educational decision-making rights, Dr. Galford will need a copy of the court order. Whenever possible, Dr. Galford will seek to involve both parents in the evaluation and/or therapeutic process.



How do I explain the testing process to my young child?

For young children, you may describe the testing process in a variation of the following (modifying it to use your own words and to fit the developmental age of your child): “On Monday, we are taking you to see someone who is going to help us understand more about how you learn. You will do a lot of different things with Dr. Galford where some of them will be more like games, and some will be more like the things you do in school, like reading, writing and math. It’s going to be fun, and you’ll get to show Dr. Galford what a hard worker you are and how much you’ve learned.”